Refund and Returns Policy OverviewOur refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not refund or exchange for change of mind.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items:Gift cards Downloadable software products Some health and personal care itemsTo complete your return, we require a receipt or proof of purchase.Please do not send your purchase back without contacting us via email first.There are certain situations where only partial refunds are granted:Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after deliveryRefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@sarahmcphersonauthor.com.au and send your item to: PO BOX 1066 Noosa Heads QLD 4567GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.Shipping returnsTo return your product, you should mail your product to: PO BOX 1066 Noosa Heads QLD 4567You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Need help?Contact us at admin@sarahmcphersonauthor.com.au for questions related to refunds and returns.Follow us on Social Media facebook instagram Please leave this field empty SIGN UP SIGN UP TO RECEIVE THE LATEST INFO and 10% OFF YOUR FIRST ORDER We don’t spam! Read our privacy policy for more info. Email Address * Check your inbox or spam folder to confirm your subscription. Share this:FacebookXLike this:Like Loading...